Policies

Return, Replacement, and Refund Policy

Last updated: June 11, 2022

Thank you for shopping at Gardens Of Midgard!

Plants shipped from our greenhouse are checked for pests and physical health to ensure they will survive the travel prior to fulfilling orders. Thanks to my experience shipping thousands of plants,  issues requiring attention are very rare. Even then, many of these issues have to do with the shipping carrier losing a package, acts of nature, or excessive delays in delivery. The most common cause of plant damage on arrival is at delivery where the package may be left outside in a hot mailbox or in the cold. Please prevent this by making sure someone is home to receive the delivery or have it delivered to a temperature controlled location.

The following terms apply for any products that are purchased from the store:

Refunds & Cancellations

  • All purchases are final. This means that I am not responsible for what happens due to issues out of my control. I am very understanding and will work with provided evidence to come to a resolution that is fair for the circumstance. Your Order is deemed final and non-returnable once shipped. If you made a mistake or have an issue that needs addressed before your order is shipped, I will do my best to accommodate, but cannot guarantee cancellation requests once the order is placed. Fill out the contact form on the home page.
  • We will notify you of shipment via email the day your purchase is shipped.

    Lost Plants

    • Sometimes a shipping carrier loses a package. If this happens, send in the contact form to make me aware the plant never arrived. I'll sort things out with the carrier, and if the plant was lost, I'll issue shop credit or replace it with a comparable option free of charge. Shop credit or replacement option is subject to availability of plants. 

    Damage and DOA

    • Plants that are completely dead on arrival will be refunded, less shipping cost or replaced free of charge based on our sole discretion. Every situation is different. 
    • If your plant has an issue, it's important that you contact me ASAP—I am only able to resolve issues that are brought to my attention within 24 hours  of delivery.
    • Please provide an unboxing video with timestamp, or clear photos of the damage if your plant has an issue. Again, please send timestamps.
    • Failure to provide clear evidence will result in claims being denied. 
    • All claims must be brought within 24 hours of delivery. Photos and video need to be taken within 1 hour during mild weather, 30 minutes during high heat and cold. 

    Opening a Claim

    When contacting about any issues, please include the following:

    • The name, email address, or order # associated with your purchase
    • The name of the plant that has an issue
    • Attach a photo of the full plant from the top down and
    • Attach close-up photos of the issue itself
    • Timestamped photos and or unboxing video may be required for insured carrier claims process and or to determine the cause of the damage.

    Claims Process

    1. I will review the information you send, usually within 1 business day.
    2. I may ask for additional information or photos to help make a decision.  Responses to requests for additional information or photos must be provided within 48 hours.
    3. Store credit or replacements issued will be discussed and processed within 2 business days.
    4. In rare cases, I am unable to issue refunds, credit, or replacements due to issues caused by neglect, cold or heat damage, or customer errors. If your plant needs special care due to normal shipping stress, I am happy to offer suggestions based on experience growing the plants. I do not cover damages such as leaf tears, yellowing, leaf loss, issues arriving from use of heat packs or longer than 2 day shipping speeds.